Responsible Gaming at 5zz
Keep your entertainment safe and healthy — 5zz responsible gaming tools and guidelines are always here for you.
Why is responsible gaming important?
5zz believes online betting can be an enjoyable form of entertainment — when done responsibly. Your safety and mental wellbeing are the highest priority while you play on our platform. Responsible gaming means staying in control of your time and money, not letting entertainment become a problem, and seeking help when needed.
We want every user to enjoy gaming with a healthy mindset. To that end, 5zz provides deposit limits, self-exclusion, a time-out feature, and 24/7 Bangla-language support. If you feel gaming is affecting your life, now is the time to take action.
Remember: betting is always a risky activity. No bet or game is guaranteed to win. Never see gaming as a way to solve financial problems. Stay within your set budget and spend time with family and friends.
Core principles of responsible gaming
- Play for entertainment only, not as a source of income.
- Never bet more than you can afford.
- Set a fixed time limit for yourself each day.
- Do not chase losses by placing more bets.
- Do not play under the influence of substances or when under mental stress.
- For ages 21 and above only.
Our protection tools
Deposit Limit
Set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. A 24-hour waiting period applies when increasing the limit.
Self-Exclusion
If you feel you need a break, close your account for a set period. Self-exclusion can be chosen from 30 days up to 5 years. No promotional messages will be sent during this time.
Time-Out Feature
Use the time-out for a short-term break — from 24 hours up to 4 weeks. Logging in will not be possible during this time. Come back with a clear head and enjoy again.
Reality Check
A notification will appear at set intervals to remind you how long you have been playing and the total amount you have wagered. This notification is a simple way to stay aware.
Age Verification
To open an account at 5zz you must be 21 years of age or older. Age is verified with a valid ID document at registration. Accounts belonging to minors are closed immediately.
24/7 Support
Our Bangla-language support team is always ready for any questions or concerns about responsible gaming. Contact us via live chat — any time, day or night.
Strict Age Policy
Only those aged 21 or above may create an account and bet at 5zz. Keeping minors protected from gaming is our social responsibility.
Signs of problematic gaming
If any of the signs below apply to you, use the responsible gaming tools or contact our support team.
- You cannot stop even after spending beyond your budget.
- You keep placing bets to try to recover money you have lost.
- You are hiding your gaming from family or friends.
- You feel restless or irritable when you cannot play.
- You are struggling to focus on daily tasks, studies, or work.
- You are taking on debt or skipping important expenses because of gaming.
- You repeatedly decide to play less but cannot follow through.
- You feel anxious or depressed when you think about quitting gaming.
If even one of the signs above applies to you, contact us on live chat without delay or email [email protected].
How to self-exclude
Step-by-step process
Log in to your account
Log in to your 5zz account and go to the "Account Settings" menu.
Find the responsible gaming section
From settings, click on the "Responsible Gaming" option.
Choose your break period
Choose time-out (up to 4 weeks) or self-exclusion (30 days to 5 years).
Confirm
Once you confirm your decision, the account will close immediately for the set period.
How to set a deposit limit
A deposit limit is an effective way to keep your budget under control. Once the set limit is reached, no further deposits can be made until the next period begins.
- Account Settings → Deposit Limit.
- Choose a daily, weekly, or monthly limit.
- Enter the amount and confirm — takes effect immediately.
- Reducing the limit is immediate; increasing it takes effect after 24 hours.
If you need assistance, let us know on live chat — our team will help you set up your limit.
Set deposit and withdrawal limits
| Transaction type | Minimum amount | Period | Payment method |
|---|---|---|---|
| Deposit | ৳300 | Instant | bKash, Nagad, Rocket, Bank Transfer |
| Withdrawal | ৳500 | 10–45 minutes | bKash, Nagad, Rocket, Bank Transfer |
| Welcome Bonus | 200% on first deposit | Maximum ৳8,000 | 20x wagering |
Once a deposit limit is set, no more than that amount can be deposited, including when claiming a bonus.
Need help? We're here
The 5zz support team is always ready for any matter related to responsible gaming. Our Bangla-language representatives understand your situation and can provide the best solution.
You can speak with us in complete confidence. Help with stopping play or setting limits is provided without any judgment or questions.
Remember
- Your family and health are always the highest priority.
- Gaming addiction is a mental health issue — there is nothing to be ashamed of.
- Asking for help is a courageous act — reach out without delay.
- All your information at 5zz is completely confidential and secure.
- We will not send any promotions during your self-exclusion period.
Frequently asked questions
Explore more
Enjoy the best games at 5zz responsibly. We are here for any questions you have.