5zz Privacy Policy

Introduction and Overview

5zz is a trusted online betting and gaming platform that provides services to users in Bangladesh. We place the greatest importance on the privacy of our users. This privacy policy ("Policy") explains how 5zz collects, uses, stores, and protects your personal information.

When you visit the 5zz website, create an account, or use any of our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

Information We Collect

5zz may collect information about you from various sources. The different types of information collected are described below:

2.1 Information Provided Directly

• Name, email address, and date of birth provided at registration
• National ID card or passport information provided for identity verification
• Mobile banking numbers such as bKash, Nagad, Rocket — for transaction purposes only
• Bank account information — for withdrawals only
• Information provided during customer service communications

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device information
• Log data related to platform access and duration of use
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

Purpose of Data Use

5zz uses your personal information for the following purposes:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To verify age and identity in order to prevent fraud and ensure responsible gaming.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To respond to your questions, complaints, and requests.
• Security Monitoring: To detect and prevent fraud, money laundering, and other illegal activity.
• Service Improvement: For analytical purposes to improve the quality of our platform and services.
• Legal Obligations: To comply with applicable laws and regulations.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 5zz website. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Necessary for the core operation of the site, such as maintaining login sessions.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect information about site usage and help improve our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the platform.

Information Sharing and Disclosure

5zz does not sell your personal information to third parties. However, information may be shared on a limited basis in the circumstances described below:

• Service Providers: With trusted third parties for payment processing, identity verification, and technology services — only the necessary information.
• Legal Authorities: In response to court orders, legal processes, or legitimate requests from regulatory bodies.
• Fraud Prevention: With partner organisations to help detect fraud and illegal activity.
• Business Transfers: In the event of a business merger or acquisition, though this privacy policy will continue to apply in such cases.

All third-party service providers are required to follow our security standards.

Data Security Measures

5zz uses industry-standard security technologies and processes to keep your information safe:

• SSL Encryption: All data transmission is secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel have access to personal information.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: A two-factor authentication method to prevent unauthorised access to accounts.

While we take every possible security measure, no online system is completely risk-free. If you suspect a security breach, please contact us immediately.

Data Retention Period

5zz retains your personal information for as long as:

• Your account is active and you are using the services.
• It is needed to meet legal, regulatory, or business requirements.
• Required by law for the retention of financial transaction records, for the specified period.
• The information is needed to support dispute resolution or legal claims.

Even after an account is closed, some information may need to be retained for a set period for regulatory reasons. Once that period ends, the information is securely deleted.

Your Rights

As a user of 5zz, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Object: The right to object to the use of your information for specific purposes.
• Data Portability: The right to receive a copy of your information in a structured format.
• Withdrawal of Consent: The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact our support team via live chat. In some cases, deletion of information may not be possible due to legal obligations.

Privacy of Minors

5zz strictly does not provide services to persons under the age of 21. We do not knowingly collect personal information from minors.

An age verification process is carried out at the time of registration. If any minor's information is found in our systems, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please contact us immediately.

International Data Transfers

5zz operates data centres in various countries. Your information may be processed or stored outside Bangladesh. In such cases:

• All international transfers are conducted through encryption and secure protocols.
• Third-party service providers are bound by strict data protection agreements.
• Transferred information follows the standards set out in this privacy policy.

Third-Party Links and Services

The 5zz platform may include services from third-party game providers such as Pragmatic Play, JILI, PG Soft, and Spribe. These providers have their own privacy policies for which 5zz is not responsible.

For payment services, the privacy policies of bKash, Nagad, and Rocket apply. We only share the information necessary to complete transactions with these providers.

Policy Changes and Updates

5zz reserves the right to update or amend this privacy policy at any time. For significant changes:

• A specific notice will be provided on the website.
• The "Last Updated" date at the top of the policy will be changed.
• Users may be notified by email of important changes.

Continued use of the platform after a revised policy is published will be considered as your agreement to the new policy.

Responsible Gaming and Data Use

5zz places the greatest importance on responsible gaming. Information about your gaming behaviour may be used for the following purposes:

• To help identify problematic gaming patterns.
• To implement self-exclusion or limit-setting requests.
• To provide responsible gaming tools and resources.

To learn more about responsible gaming, please visit our Responsible Gaming page.